Frequently Asked Questions
Everything you need to know about your Big Agnes order.
What is your shipping policy?
We offer standard and expedited shipping. Standard orders typically arrive within 3-5 business days, and we provide free shipping on all orders over $99.
How do I return an item?
You can return unworn items with tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing those figures to our chart to ensure the perfect fit.
Can I track my order status?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
We are committed to quality and ethics. Many of our collections utilize organic cotton and recycled fabrics to minimize our environmental footprint.